© Master Builders KwaZulu-Natal 2017

All members of the Master Builders Association are bound by the Association's Code of Conduct. If you have a complaint against a member then the Associations complaints procedure may assist you.

THE COMPLAINTS PROCESS

It is always preferable to communicate as much as possible with the member.  If issues are raised early on, then it's more likely that problems, which may worsen over time, can be averted or resolved mutually between the parties.

First, check that your builder is a member of the Master Builders KwaZulu-Natal, Find a builder. We can only receive complaints for members of the Association. You can also confirm if a builder or contractor is a member by phoning the Association on 031-2667070.

Should you have a complaint regarding a member of the Association you will need to complete a complaint form.